We have been here on two separate occasions and both seemed to be as average as the other. Although the food is tasty, the service has a long way to come. With more cafes opening in the area, they definitely need to step up their game to avoid loosing any future business!
ATMOSPHERE & SERVICE
The interior of the space is funky with a retro ceiling fixture that you are drawn to when you first arrive. Opposite the bar/ordering area are large high top tables, separated by greenery walls, which offered a bit of privacy, which was nice.
Moving past the inside dining space, you enter their larger alfresco space, with a brighter, beachy feel to it. The doors open completely to allow for fresh air to flow through and let in as much natural light as possible.
The service was pretty average both times we’ve been here. On our most recent visit, I ordered from the young lady who didn’t seem to understand anything I was saying. I had to repeat myself multiple times, and when I asked if they accepted AMEX, her response was “I don’t know’… To me this is a lack of training on management’s part if they aren’t even sure which types of payment they accept.
I went back to our table and told MC that I would be surprised if we get what we ordered. After a while our food arrived, and of course it was wrong. I told our waitress our order was wrong and it felt like we were pulling teeth to her that this was not what we ordered.
FOOD
Emjay’s pride themselves on both health food options as well as amazing coffee. I will admit, the food and coffee were quite tasty, which they only use organic coffee beans with a range of different house blends to choose from. I’m not sure if they need to prefect every cup of coffee that comes to the table, but we had to ask twice for our coffee, even after our food arrived, we were still waiting for our drinks.
For food, I ordered the ‘Acai Bowl’ with frozen acai puree, banana, fresh strawberries, toasted macadamia, muesli and coconut. All the fruit was fresh, the muesli was sweet and the macadamia added a buttery finish to the bowl. This dish is prefect for those hot QLD mornings!
MC ordered the ‘Big Buys Brekky’ with bacon, eggs, chorizo, mushrooms, hash browns, tomato and turkish toast. There was a decent amount of food, the eggs were cooked to his liking and the chorizo was well spiced. Again, another great dish for the those looking to refuel after a hard workout.
Although the food and coffee were good, the service was a complete let down, not once, but twice. We thought we would give it another go, just to see if it was a one time flaw with their staff, however unfortunately we will not be back. With so many cafes opening in the area, we will be heading elsewhere on our next visit.